Maintenance and lighting

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These are the standards of service you can expect from us in dealing with maintenance and lighting matters.

We may not be able to meet these targets in all cases, but we expect to most of the time.

Contact by phone

We will:

• answer our phones quickly, normally within five rings
• return phone calls, to officers who are temporarily unavailable, within one day, and
• only give general advice over the phone

Contact by email or letter

We will:

• respond to emails and letters within 10 working days, and
• write all our letters in plain language and in a clear typeface.

Faults reported

We will:

• inspect lighting faults within 3 working days (if fault is within our control, our target is to complete within 7 working days), and
• inspect reported defects within 2 working days (if a safety defect is confirmed then a repair will be ordered for completion within the appropriate timescale).

The current timescales are - 2 hours, 24 hours, 5 working days, 28 working days and up to 6 months. The response time for any defect repair will
depend on the degree of danger presented to the public and factors like size and depth of a defect, position in road and road category will be
considered.

Getting approval for permits

We will:

• process skip permit applications within 4 working days
• process Temporary Occupation of Roads/Portion of Road Applications (TOR1/2) within 4 working days
• process Cross over Permit Applications within 5 working days.
  

Road Opening Permits Section 109 of the New Roads and Street Works Act 1991, or Section 56 of the Roads Scotland Act 1984, require a meeting with an officer. To arrange a meeting, call 0141 618 7805 or 7808

Contact information

Opening hours for our Customer Service Centre, Renfrewshire House, Cotton Street, Paisley, PA1 1LL are 8.00am to 6.00pm, Monday to Friday

You can also contact us by:

• email: pt@renfrewshire.gov.uk
• phone: 0300 300 0144
• fax: 0141618 7839

Faults should be reported to our Customer Contact Centre on 0141 842 4466.