Economic Development

Home > Services > Council and government > Council information, performance and statistics > Service pledges

Introduction

These are the standards of service you can expect from us in dealing with Economic Development enquiries. We may not be able to meet these targets in all cases, but we expect to most of the time.

Contact by phone
We will:

• Answer our phones quickly, normally within five rings
• Return phone calls, to officers who are temporarily unavailable, within one day
• Be polite

Contact in person
We will:

• Arrange meetings outwith normal working hours if necessary
• Be on time for appointments (if you don’t have an appointment we will try to deal with your enquiry or arrange a convenient appointment for you)
• Provide special facilities if you ask (for example, help with access, large-print documents, translation servies, or help to fill in application forms)

Contact by email or letter
We will:

• Acknowledge applications for Business Support within three working days
• Process applications for Business Support within 14 working days of getting all relevant information
• Reply to formal complaints within 13 working days
• Respond to requests for information under the Freedom of Information Act within 20 working days
• Write all our letters in plain language and in a clear typeface

Contact information

• email: pt@renfrewshire.gov.uk
• phone: 0300 300 0144
• fax: 0141 618 7935
• call or write to us at:
  Planning and Transport
  Renfrewshire House
  Cotton Street
  Paisley
  PA1 1LL

Opening hours for our Customer Service Centre, Renfrewshire House, Cotton Street, Paisley, PA1 1LL, are 8.00am to 6.00pm, Monday to Friday.