Development Management

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Introduction

These are the standards of service you can expect from us in dealing with your planning application, objection or enquiry. We may not be able to meet these targets in all cases, but we expect to most of the time.

Contact by phone

We will:

• answer our phones quickly, normally within five rings
• return phone calls, to officers who are temporarily unavailable, within one day, and
• only give general advice over the phone.

Contact by email or letter

We will:

• acknowledge emails and letters within three working days
• reply to requests for advice within ten working days, and
• write all our letters in plain language and in a clear typeface.

Before you apply

• Why not speak to us before you apply so we can consider your application and give some general advice?

Your planning applications

We will:

• arrange for a development management officer to give you general information and advice during office hours
• also have a duty officer available each day from 9am until 1pm to help with enquiries, and
• arrange for a development management officer to talk to you about your proposals if you first make an appointment by letter, by email or by phone.

Registration

We will:

• tell you within seven days if your application is incomplete or invalid – we’ll also tell you how to put it right
• register valid applications within seven days and tell you when this is done
• ask for any extra information we need to process your application within 21 days of registering it, and
• tell you within seven days if your proposal is permitted development.

(You can help us by making sure you send any extra information we need as soon as possible)

Dealing with objections

We will:

• write to you within five days to let you know we've received your objection
• write to you within five days of a board meeting to tell you our decision

Decisions

We will:

• try to deal with your application within two months of registration (our targets are that we deal with 85% of householder applications and 55% of all other
• applications within two months)
• issue decision notices within four days of making our decision, and
• send out a notice of intention to issue a consent under a Section 75 Agreement within four days of making our decision.

Contact information

All correspondence on applications will show the name and direct phone number of the person dealing with the case. If you have a general enquiry, please contact us:

• email: pt@renfrewshire.gov.uk
• phone:0300 300 0144
• fax: 0141 618 7935
• call or write to us at:
  Planning and Transport
  Renfrewshire House
  Cotton Street
  Paisley
  PA1 1LL

Opening hours for our Customer Service Centre, Renfrewshire House, Cotton Street, Paisley, PA1 1LL, are 8.00am to 6.00pm, Monday to Friday.

Development Management Officers are available:

• 8.45am to 4.45pm on Mondays to Thursdays
• 8.45am to 3.55pm on Fridays