The guiding principles of Renfrewshire Council are social inclusion, sustainable development and modernising government 
Customer Contact Centre
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Our Customer Contact Centre is open from 8am to 8pm, Monday to Friday, to help you with enquiries about the following services:
Service | Number |
| Blue Badge Scheme | 0141 842 4455 |
| Concessionary Travel Cards | 0141 840 3477 |
| Council Tax enquiries | 0141 842 4422 |
| Education Maintenance Allowance | 0141 842 4488 |
| Housing repair requests - Monday to Friday, 8am - 8pm Monday to Friday, 8pm - 8am, weekends and public holidays | 0141 842 4444 0141 889 5296 |
| Licensing enquiries | 0141 842 4499 |
| Planning and Transport enquiries | 0141 842 4445 |
| Recruitment | 0141 840 3477 |
| Recycling helpline | 0141 842 4402 |
| Registration Services | 0141 842 4441 |
| Roads and light fault reporting - Monday to Friday, 8am - 8pm Monday to Friday, 8pm - 8am, weekends and public holidays | 0141 842 4466 0141 889 2314 |
| School Clothing Grants, Free School Meals, Child Work Permits | 0141 842 4441 |
| School placement requests | 0141 840 3477 |
| Senior citizens outing and voucher scheme | 0141 842 5850 |
| Special uplifts (removing bulky household items) | 0141 840 3655 |
| Telephone payments | 0141 842 4400 |
| Text phone | 0141 889 2735 |
Our Customer Contact Centre also handles web and email enquiries in relation to housing repairs and roads and light fault reports.
We provide a text phone service to enable customers with a hearing impairment, or who find communication difficult, to access all services delivered by the Customer Contact Centre. The number for our text phone service is 0141 889 2735 and the service is available from 8am to 8pm, Monday to Friday.
If you need to contact us about an emergency housing repair enquiry before 8am or after 8pm, please phone 0141 889 5296. If you need to contact us about a road and street lighting fault before 8am or after 8pm, please phone 0141 889 2314.
When you contact our Customer Contact Centre, you can expect the following:
- We will answer your call in a polite and helpful manner.
- We will identify ourselves when we answer the phone.
- We will aim to answer your call within 40 seconds.
- We will resolve your enquiry at the first point of contact. If we cannot deal with your enquiry personally we will explain why and transfer you to someone who can deal with it. We will pass on accurate details of your enquiry to reduce the need for you to repeat your details.
- We will always provide you with accurate and easy to understand information on Council services.
- We will advise you on the timescales within which the service you have requested will be completed.
- Your call will be placed in a prioritised queuing system when all advisers are busy on other calls, and we will deal with your enquiry as soon as an adviser becomes available.
- We will investigate all complaints and correct any mistakes. If we are wrong we will apologise.
- We will respect your confidentiality and dignity.
If you use our Customer Contact Centre and would like to tell us what you think of the service you have received, please complete our feedback form below.
Your views are important to us and will help us to continuously improve the services we deliver.
Customer Contact Centre
Assurance House
17 - 19 Gauze Street
Paisley
PA1 1ES
Fax: 0141 842 5190
Calls may be recorded for quality assurance and/or training purposes
