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Renfrewshire Council Plan 2008 - 2012 Customer Service Unit
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Our Customer Service Unit is based in Renfrewshire House, the new council headquarters in Cotton Street, Paisley.
The centre is staffed by multi-skilled customer services advisers who can help you with enquiries through a number of channels i.e. face to face, telephone or e-mail.
The centre is staffed by multi-skilled customer services advisers who can help you with enquiries through a number of channels i.e. face to face, telephone or e-mail.
The services that we deliver are:
Service | Face-to-face | Telephone | Website |
| Benefits |  | | |
| Blue Badge Scheme | | ||
| Concessionary Travel Scheme | | ||
| Council Tax enquiries | | ||
| Education Maintenance Allowance | | ||
| Environmental services | | ||
| Housing repairs | | ||
| Housing and legal (right to buy) | | | |
| Payments | | ||
| Planning and transport | | ||
| Recruitment | | ||
| Registration | | ||
| Roads and lighting faults | | ||
| School clothing grants, free school meals and child work permits | | ||
| School placement requests | | ||
| Special uplifts (bulky household items) | | |
Enter the customer service centre from the public entrance on Cotton Street.
If your enquiry is very quick and straightforward, the adviser at the reception desk may be able to deal with it for you. If your enquiry needs advice from another adviser, you will be asked to take a ticket and sit in the waiting area until your number is called.
When it is your turn, you will hear your number being called and it will also flash up on the information screens, along with the number of the desk you should go to.
When should I go to the Customer Service Centre?
The Centre is open: Monday to Friday - 8.00am to 6.00pm
However, the centre becomes very busy in the afternoons, so the best times to visit us are: Monday to Friday - 8.00am to 11.30am
If you can, please visit us between these times. You will find that queues are shorter and your enquiry will be dealt with more quickly.
What numbers do I call for services?
Service | Phone number |
| Blue Badge Scheme | 0141 842 4455 |
| Concessionary Travel Scheme | 0141 840 3477 |
| Council Tax enquiries | 0141 842 4422 |
| Education Maintenance Allowance | 0141 842 4488 |
| Housing repairs | 0141 842 4444 |
| (Housing repairs out-of-hours) | 0141 889 5296 |
| Licensing | 0141 842 4499 |
| Planning and transport | 0141 842 4445 |
| Recruitment | 0141 840 3477 |
| Recycling | 0141 842 4448 |
| Registration | 0141 842 4441 |
| Roads and lighting faults | 0141 842 4466 |
| (Roads and lighting faults out-of-hours) | 0141 889 2314 |
| School clothing grants, free school meals and child work permits | 0141 842 4441 |
| School placement requests | 0141 840 3477 |
| Special uplifts (bulky household items) | 0141 840 3655 |
| Telephone payments | 0141 842 4400 |
| Textphone | 0141 889 2735 |
Tell us what you think
If you use our Customer Service Centre and would like to tell us what you think of the service you have received, please complete our feedback form below.
Your views are important to us and will help us to continuously improve the services we deliver.
Customer Service Centre
Renfrewshire House
Cotton Street
Paisley
PA1 1AN
