Renfrewshire Trusted Trader Scheme

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Renfrewshire Trusted Trader Scheme helps consumers choose a reliable trader by publishing a directory of local businesses that have allowed consumers to comment and rate their work.

Please choose from the following trades to select a Trusted Trader:

• Plumbing & 'Gas Safe' Engineers
• Joiners
• Builders
• Electricians
• Roofing
• Painting & Decorating
• Landscape Gardening
• Gutter Maintenance
• Tiling
• Kitchen & Bathroom Fitters
• Window Cleaners

You can also use our trader checklist to help you select a reliable trader and guide you through the process of forming a contract.

Trader Checklist (pdf - 788Kb)

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Limitations to the scheme

The scheme provides consumers with a platform to express their views on member businesses quality of work and conduct. Trading Standards are not directly involved in the agreement between you and the seller and we cannot offer compensation. However, we can offer assistance in the event of complaints through our Dispute Resolution Service.

Further to this:

• We cannot guarantee the financial standing of members.
• We cannot guarantee their health and safety procedures.
• We cannot guarantee the quality of our members workmanship.

Dispute resolution service

If there is a problem with any goods or service that you buy from a Trusted Trader, please follow the following process:

1. In the first instance, you should contact the trader in writing and give them the opportunity to resolve any issues you may have. Send your complaint letter by Recorded Delivery and keep a copy of the letter and the Recorded Delivery receipt for records. Consumer Direct and Directgov have produced template letters to make a complaint.
2. If you do not receive a response, or remain unhappy please contact us via Consumer Direct on 08454 040506. They will provide you with initial advice and if necessary pass you to Trading Standards.
3. Trading Standards will investigate the complaint and mediate between both parties to attempt to resolve any issues.
4. If mediation is unsuccessful, information will be provided with details of how to progress through the relevant litigation procedure.

Becoming a Trusted Trader Member

If you are a Renfrewshire trader who wishes to join our scheme, please see our dedicated webpage which outlines the terms and conditions and price of the scheme.

Contact us

• email: ts.es@renfrewshire.gov.uk
• phone: 08454 040506
• contact us at:
  Trading Standards
  Environmental Services
  Renfrewshire House
  Cotton Street
  Paisley
  PA1 1BR