Mobile phone advice

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Before you buy a mobile phone, you should consider the type of contract package that is right for you.

• Don't sign up to a deal without checking that you can afford to pay for it. Remember that once you sign a contract, you are tied to it.
• Picking the right package is important and may end up saving you money. Generally, 'pay as you go' deals are best for light phone users. 'Monthly contract' deals are more likely to be better for heavy phone users.
• Be wary of cold callers offering mobile phone packages and upgrades. If you do enter into such a contract, ensure the terms are the same as the terms agreed on the phone.
• Read the contract carefully before signing it. Don't be pushed into choosing a package you don't need.
• Always read the small print.

The Citizen's Advice Bureau have published extensive advice and guidance on a wide range of mobile phone issues. Please take a few moments to read this before you purchase a phone.

If your mobile phone has developed a fault and you need advice on what to do, please contact our partners, Consumer Direct, on 08454 04 05 06 or visit the Consumer Direct website.

Alternatively, you can complete the following form and submit direct to Trading Standards:

Consumer Complaint Reporting Form (pdf - 604kb)

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Contact information

• email: ts.es@renfrewshire.gov.uk
• call in or write to us at:
  Renfrewshire Council
  Environmental Services
  Trading Standards
  Renfrewshire House
  Cotton Street
  Paisley
  PA1 1BR