How to reduce junk mail and unwanted phone calls

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Here are some tips on how to reduce junk mail and unwanted phone calls. Use these links to find out more:

• Junk mail
• Unaddressed leaflets
• Other ways to reduce unwanted mail
• Unwanted phone calls
• Silent phone calls

Junk mail: To reduce the amount of personally addressed junk mail coming through your door, contact:

The Mailing Preference Service, DMA House, 70 Margaret Street, London W1W 8SS
phone: 08457 034599 or visit the mailing preference service website.

It will take about four months before you start to get less mail. Put a notice in your window or next to your letterbox saying that you do not want to receive leaflets.

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Unaddressed leaflets: To reduce the number of unaddressed leaflets delivered by the Royal Mail, write, phone or email them and ask them to stop delivering:

Royal Mail Door to Door Customer Services, Opt-Outs, Kingsmead House, Oxpens Road, Oxford OX1 1RX
phone: 08457 950950 or email: optout@royalmail.com

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Other ways to reduce unwanted mail: Use the Sort It - Waste Aware website, if you are looking for more
information about reducing, reusing and recycling waste where you live.

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Unwanted phone calls: To reduce the number of unwanted phone sales calls from companies who have not previously phoned you contact:

The Telephone Preference Service, DMA House, 70 Margaret Street, London W1W 8SS
phone: 08450 700707 or visit the telephone preference website.

It will take up to 28 days for you to stop receiving unwanted phone calls.

To reduce the number of unwanted phone sales calls from companies who have previously phoned you, send a letter by recorded delivery to each of them asking them to stop phoning you. If a company continues to call you after you have asked them to stop, contact:

Ofcom, Riverside House, 2a Southwark Bridge Road, London SE1 9HA
phone: 08454 563000 or visit the Ofcom website.

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Silent phone calls: These phone calls are caused by companies who use automatic dialling equipment which dials more numbers than there are operators available.

If you are bothered by silent phone calls phone the Silent Callguard Service on 0844 3722325 or visit their silent callguard website.


If you require further advice, please contact our partners, Consumer Direct on 08454 04 05 06, or visit their consumer direct website.

Contact us

• email: ts.es@renfrewshire.gov.uk
• call in or write to us at:
  Trading Standards
  Environmental Services
  Renfrewshire House
  Cotton Street
  Paisley
  PA1 1UG

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