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Annual report 2006/2007 How to deal with junk mail and unwanted phone calls
Home > Services > Business > Trading Standards > Advice for Consumers
Here are some tips on how to reduce junk mail and unwanted phone calls. Use these links to find out more:
- Junk mail
- Unaddressed leaflets
- Other ways to reduce unwanted mail
- Unwanted phone calls
- Silent phone calls
Junk mail
To reduce the amount of personally addressed junk mail coming through your door, contact:
The Mailing Preference Service
DMA House
70 Margaret Street
London
W1W 8SS
phone: 0845 703 4599
website: www.mpsonline.org.uk
The Mailing Preference Service
DMA House
70 Margaret Street
London
W1W 8SS
phone: 0845 703 4599
website: www.mpsonline.org.uk
It will be about four months before you start to get less mail. Put a notice in your window or next to your letterbox saying that you do not want to receive leaflets.
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Unaddressed leaflets
To reduce the number of unaddressed leaflets delivered by the Royal Mail, write, phone or email them and ask them to stop delivering:
Royal Mail Door to Door Customer Services
Opt-Outs
Kingsmead House
Oxpens Road
Oxford
OX1 1RX
phone: 08457 950950
email: optout@royalmail.com
Other ways to reduce unwanted mail
Use the SWAG Waste Aware Unwanted Mail website, for five easy ways to reduce mail.
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Unwanted phone calls
To reduce the number of unwanted phone sales calls from companies who have not previously phoned you contact:
The Telephone Preference Service
DMA House
70 Margaret Street
London
W1W 8SS
phone: 0845 070 0707
website: www.tpsonline.org.uk
The Telephone Preference Service
DMA House
70 Margaret Street
London
W1W 8SS
phone: 0845 070 0707
website: www.tpsonline.org.uk
It will take up to 28 days for you to stop receiving unwanted phone calls.
To reduce the number of unwanted phone sales calls from companies who have previously phoned you, send a letter by recorded delivery to each of them asking them to stop phoning you. Let them know that you will report any further calls from them to The Office of Communications (OFCOM). If a company continues to call you after you have asked them to stop, contact:
Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
phone: 0845 456 3000
website: www.ofcom.org.uk
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Silent phone calls
These phone calls are caused by companies who use automatic dialling equipment which dials more numbers than there are operators available. If you are bothered by silent phone calls:
phone: the Silent Callguard Service on 0870 444 3969.
Contact us
For any general enquiries about junk mail and unwanted calls, please contact your local trading standards office:
- email: ts.es@renfrewshire.gov.uk
- phone: 0141 840 3184
- fax: 0141 842 5457
- call in or write to us at:
- Trading Standards
Environmental Services
Renfrewshire House
Cotton Street
Paisley
PA1 1UG
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