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Going to court

Home > Services > Business > Trading Standards > Advice for Consumers



Paisley Sheriff Court
When a consumer and a trader cannot agree a solution to a problem that has arisen, it may be best for a judge in a court to make a decision.

If all other methods of mediation have failed, contact the Scottish Courts website for guidance on how to take a complaint to court.

Please consider the following advice before making your decision to raise an action.



Should I raise a claim?
There are several things you might wish to consider before deciding to start court proceedings, such as: You should also consider whether you will be able to prove your claim. Considering the following questions may help you to decide this: Please note that if you are successful in your claim, you will have to arrange to have the court’s order complied with yourself. The court cannot do this for you. Further information on this can be found in the 'Going to Court' guide on the Scottish Court website.

Value of claims
The upper limit for a claim for payment of money is £3000. There is no lower limit. If the claim is for a sum greater than £3000, an alternative form of procedure must be used.

What will it cost?
The procedure is designed to be cheap, but some expenditure will be necessary. The current fees are available on the Scottish Courts website.

There are two areas of expenditure to consider:

Court Fees:
If you raise a claim, a court fee will be payable, unless you are in receipt of certain benefits or tax credits to claim fee exemption. Further information and a fee exemption form can be obtained from the Scottish Courts website).
If, as occasionally happens, the summons has to be served (sent) on the defender by a sheriff officer (when the first attempt by post by the sheriff clerk has been unsuccessful), an additional fee will be payable. There is also a fee for making an appeal against the court’s decision, although this may be recovered as part of an award of expenses if the appeal is successful. There is no fee payable for defending an action, or for applying for a time to pay direction or a time order.

Court expenses:
As a general rule, any court expenses are awarded to the party who succeeds in the claim. These expenses must then be paid by the unsuccessful party. There is normally a limit on the amount of expenses which can be awarded. There are exceptions to the normal limits on awarding expenses where: The limits on expenses do not apply to the hearing of appeals. Expenses are normally calculated at the end of the case either by the sheriff, or by the sheriff clerk, who then has his/her calculation approved by the sheriff.

Expenses which you may incur include: Even if you win your case, you may not necessarily be able to recover all of the money you have spent in bringing the case to court by means of an award of expenses.

Do I need a solicitor?
You do not need to employ a solicitor to raise or defend a small claim. However, you can if you wish, and it may be advisable to consider this if you think your case, as occasionally happens, is more complex than usual or involves some point of law which the court may have to consider. A list of solicitors can be found in the yellow pages of the telephone directory. Legal aid is not available for small claims cases (except for appeals) so, if you do employ a solicitor, you will be liable to pay the solicitor’s fees. However, you may be entitled to some general legal advice on debt recovery free of charge. Any solicitor will be able to advise you further about this.

Sometimes, if you are successful, you may be able to recover all or part of any solicitor’s fees by means of an award of expenses from the court. However, complete recovery is unlikely in most cases, as the amount of expenses which can be awarded is limited.

You can also be represented by any other person you authorise to do so, for example: If you decide to raise an action as an individual, the sheriff clerk will usually be able to send a copy of the summons to the defender for you. Sheriff clerks can also give you procedural advice. They cannot give you legal advice – for example, tell you if you have a good case or not, or tell you what to say to the court in support of it.

Types of claim
There are three types of claim which can be raised under the small claims procedure. These are: For further information please contact our partners, Consumer Direct on 08454 04 05 06, or visit their Consumer Direct website.

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