Sale of Goods Act

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Sale of Goods Act - a guide for traders

The Office of Fair Trading have produced an excellent website called the Sale of Goods Act (SOGA) Hub.

The site provides comprehensive and up to date guidance on the Sale of Goods Act for traders in six readable sections:

• At a glance - an easy reference short guide to the key aspects of the law and the facts to consider when a customer returns an item they've bought in-store (online, phone and mail order customers have additional rights).
• Explained - a detailed easy to understand guide to customers' rights and what the law says about customer returns.
• For customers - A short guide for customers to help them understand the law. Designed to be printed out and shared with customers when explanation is needed.
• In session - two 15 minute training sessions to support retail managers, team leaders and supervisors when briefing employees on customer rights.
• In practice - a collection of searchable scenarios explaining how the law applies to a real life situations.
• Quick quiz - A multiple-choice quiz to test your knowledge of customers' rights and how the law applies when customers return goods.

• email: ts.es@renfrewshire.gov.uk
• phone: 0141 840 3184 (select option 2)
• call in or write to us at:
  Renfrewshire Council
  Environmental Services
  Trading Standards
  Renfrewshire House
  Cotton Street
  Paisley
  PA1 1BR