Sale of Goods Act
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Sale of Goods Act - a guide for traders
The site provides comprehensive and up to date guidance on the Sale of Goods Act for traders in six readable sections:
- At a glance - an easy reference short guide to the key aspects of the law and the facts to consider when a customer returns an item they've bought in-store (online, phone and mail order customers have additional rights).
- Explained - a detailed easy to understand guide to customers' rights and what the law says about customer returns.
- For customers - A short guide for customers to help them understand the law. Designed to be printed out and shared with customers when explanation is needed.
- In session - two 15 minute training sessions to support retail managers, team leaders and supervisors when briefing employees on customer rights.
- In practice - a collection of searchable scenarios explaining how the law applies to a real life situations.
- Quick quiz - A multiple-choice quiz to test your knowledge of customers' rights and how the law applies when customers return goods.
For more information or advice:
- email: ts.es@renfrewshire.gov.uk
- phone: 0141 840 3184 (select option 2)
- call in or write to us at:
- Renfrewshire Council
Environmental Services
Trading Standards
Renfrewshire House
Cotton Street
Paisley
PA1 1BR



