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Renfrewshire Community Plan 2008 - 2017 Independent inspections
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If a consumer returns faulty goods within the first six months from the date they were bought, they should not have to prove that the goods were faulty when bought. It is assumed that they were.
If the trader does not agree, it is for the trader to prove that the goods were not faulty at the time of sale. This usually involves the trader inspecting the goods, or sending them back to the manufacturer for inspection.
After six months from the date the goods were bought, it is then up to the consumer to prove that the goods have a manufacturing defect. In this situation, a professional independent inspection may be required to prove this to the trader.
The most common types of inspections carried out are on:
- upholstered furniture (including leather suites)
- cars
- jewellery, and
- home improvements.
There is normally a cost for these inspections which varies according to the type of inspection you require.
Local independent inspectors can usually be found in the Yellow Pages. You should advise the trader of your intention to get the goods inspected.
If you require further consumer advice, or to make a complaint about a trader, please contact our partners, Consumer Direct on 08454 04 05 06, or visit their website.
Alternatively, you can complete the following form and submit direct to Trading Standards:
Consumer Complaint Reporting Form (pdf - 604kb)You need Adobe Acrobat Reader to view this document. Download Acrobat Reader here.
Contact information
- email: ts.es@renfrewshire.gov.uk
- call in or write to us at:
- Renfrewshire Council
Environmental Services
Trading Standards
Renfrewshire House
Cotton Street
Paisley
PA1 1BR
