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Annual report 2006/2007 Independent Inspections
Home > Services > Business > Trading Standards > Advice for Consumers
If a consumer returns goods in the first six months from the date they were bought, they do not have to prove that the goods were faulty when bought. It is assumed that they were.
If the trader does not agree, it is for the trader to prove that the goods were not faulty at the time of sale.
After six months from the date they were bought, it is up to the consumer to prove that the goods are faulty. In this situation, a professional independent inspection may be required to prove this to the trader.
After six months from the date they were bought, it is up to the consumer to prove that the goods are faulty. In this situation, a professional independent inspection may be required to prove this to the trader.
In certain circumstances, Renfrewshire's trading standards service can arrange for an independent inspection to be carried out.
The most common types of inspections carried out are on:
- Upholstered suites (including leather suites)
- Cars
- Jewellery
- Home improvements.
Trading standards will try to reach an agreement with both parties following the outcome of an inspection, the cost will be met by:
- the trader if the goods are faulty, or
- the consumer if the complaint is not justified.
Contact information
- email: ts.es@renfrewshire.gov.uk
- phone: 0141 840 3184
- fax: 0141 842 5457
- call in or write to us at:
- Renfrewshire Council
Trading Standards
Environmental Services
Renfrewshire House
Cotton Street
Paisley
PA1 1UG
