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Renfrewshire Community Plan 2008 - 2017 Cross-border shopping within the EU
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When a consumer purchases an item while on holiday in the European Union (EU), or orders items over the Internet from an EU trader, they are signing up to a contract that may come under laws which differ to those they would get if you purchased the item from a UK trader.
In 2005 the EU launched the European Consumer Network (ECC-Net). The network now consists of 27 centres that cover the EU including Iceland and Norway.
The aim of the network is to provide advice and support to any consumer that has a complaint or dispute to resolve within the EU. The ECC that is contacted by the consumer, works together with the ECC of the country where the case originated.
Frequently, ECC-Net helps consumers who have a complaint to reach an agreement via Alternative Dispute Resolution (ADR). ADR schemes are out-of-court dispute resolution mechanisms conducted by a neutral third party such as a mediator, conciliator or arbitrator.
For further information please visit the UK-ECC website, or phone 08456 04 05 03, or email at ecc@tsi.org.uk.
Alternatively, you may contact our partners, Consumer Direct on 08454 04 05 06, or visit the Consumer Direct website.
Contact
- email: ts.es@renfrewshire.gov.uk
- call in or write to us at:
- Renfrewshire Council
Environmental Services
Trading Standards
Renfrewshire House
Cotton Street
Paisley
PA1 1BR
