Our people can live an active lifestyle with access to sports and exercise activities 
Renfrewshire Community Plan 2008 - 2017 How Are We Doing?
Home > Services > Leisure and culture > Arts and museums
In a recent survey, you told us:
What was your overall impression of Paisley Arts Centre?
- 97% of those who responded rated their experience as either ‘very good’ or ‘good’.
- 96% of those who responded rated their experience as either ‘very good’ or ‘good’.
- 80% of those who responded rated their experience as either ‘very good’ or ‘good’.
- 100% of respondents rated their experience as either ‘very good or ‘good’.
(information based on 2011 User Satisfaction Customer Survey , 2011 Online Venue Hire Customer Survey and 2011 Telephone Survey)
Statistics
Number of Formal Complaints: 1 (2011), 14 (2010)
 | 2009/2010 | 2010/2011 |
| Number of Arts Service Users | 102,029 | 92,328* |
| Number of Museum Visits | 50,828 | 40,165** |
*This decrease in arts service users represents a downturn of 9% (9,701 users). A downturn in the number of arts centre cafe and bar users accounts for 8,218 or 85% of the overall downturn.
**During 2009/10 Visit Scotland re-designated Paisley Museum and Coats Observatory as a single visitor attraction. As a result, visitor figures for 2010/11 were calculated on total vists to the visitor attraction. For 2009 / 10, visits to the observatory and the museum were recorded separately and added to provide the total visitor figures. This in effect produced an element of double counting. In real terms visits to the museum increased during 2010/11 by 10%.
What you've told us and what we've done:
What you've told us
In a recent survey, 72% said you would like to see local history exhibitions programmed for Paisley Museum.
What we've done
For 2012 we have programmed the Townscape Heritage Project and The River Cart exhibition at Paisley Museum.
What you've told us
In a recent survey 77% told us that you were interested in music performances
What we've done
We have continued to develop our music programme from showcasing upcoming bands as part of the Paisley Underground events to booking more established tribute acts such as MacFloyd. We have continued to develop our folk music programme and have started to diversify into booking jazz musicians for 2012.
What you've told us
In a recent survey you told us that you would like to see more advertising for our events and performances
What we've done
We have taken the opportunity to book billboards in Paisley to advertise our events and performances and have booked poster displays throughout Glasgow underground subway stations and Paisley Gimour Street rail station . We also advertise on poster boards in Paisley High Street.
What you've told us
In a recent survey 70% said you were interested in seeing more comedy
What we've done
We have booked a one-man stand up for the Spring 2012 season and also a show in collaboration with the Scottish Comedy Agency.
(information based on 2011 Annual Customer Satisfaction Survey)
Feedback
We encourage feedback from all our visitors. Feedback cards are situated in Paisley Museum, Paisley Town Hall and Paisley Arts Centre. Alternatively our annual survey can be accessed by following this link.
Service Standards, Pledges and Mission Statement
Thank you to those who took part in our consultation to review our mission statement, standards and pledges. Our completed service standards document has taken into account the many useful comments we received.
A pdf of our 
service standards, service pledges and mission statement can be accessed here.
Complaints Procedure
Renfrewshire Arts & Museums’ strives to provide a high quality of customer care throughout all its services. However we might not always get it right, therefore if there is a complaint that customers would like to raise, we have an informal and formal complaint procedure to follow. If you have made a complaint we would like to know how adequately you felt your complaint was dealt with, please leave your comments on our complaints procedure survey
