Avoiding online fraud

Home > Services > Libraries > Computers and Learning

Online fraud is one of the fastest growing crimes in Britain and it can have a big impact on your money and your credit rating. Avoid being a victim by finding out how to keep your information safe.

Have a look at the website links and useful facts and tips below.

How to avoid online fraud

Buying and selling stuff on the Internet is just as safe as ordering goods by phone - but you have to watch out for people who will try to con you into giving them your personal details and your money!

The Facts
ID fraud is a fast-growing crime and is becoming more common in Britain. Criminals steal your personal and financial details and then try to impersonate you.

Do you know your stuff online?
Take the test and find out. Expert advice on how to be safe online, supported and sponsored by many.

• 1 in 10 internet shoppers has been the victim of online fraud, each losing an average of £875
• shopping online should be no more risky than by phone, so long as you tick by the safety rules
• only use secure sites - check where a locked padlock or unbroken key symbol is present
• get the land-line phone number and full postal address
• If it is a secure connection the Internet address will change from 'http' to 'https' when you place an order
• select the security icon to make sure the seller has a valid encryption certificate - it will explain the type and extent of the security and the certificate address should match the one in the address bar
• if in doubt don't use your card - offer another payment method
• never disclose your PIN to anyone - and never on the Internet
• print out your order and the terms and conditions, including their returns policy and delivery
• always check your bank and card statements when you receive the item and contact the seller if there are any errors
• if there is a purchase you didn't make contact your bank immediately
• go to Consumer Direct for more advice