Commissionaires service to council headquarters

Home > Services > Council and government > Council information, performance and statistics > Service pledges

We will:

• deal with any enquiries at the Customer Service Centre, at the central mail room or at the security office ground floor, Renfrewshire House, quickly efficiently and politely
• if you have special needs, please let us know beforehand and we will do all that we can to help you when you visit us
• give you a temporary place in our car park if one is available at the time or advise you of alternative car parks
• give you directions and guide you to the nearest loading bay if you are the driver of a delivery vehicle
• assist contractors visiting Renfrewshire House quickly, efficiently and politely, ensuring that members of staff who may be affected by any works are advised.
• deal with any deliveries quickly, efficiently and politely, ensuring that goods can be unloaded as quickly as possible. We will then ensure that items are delivered or the appropriate person is notified within a reasonable time.
• on receipt of incoming mail from Royal Mail, we will deliver mail to each service within 60 minutes.
• ensure that the same high standards of service are delivered outwith normal opening hours.

If you need any more details about our Commissionaire's Service or if you are not clear about any of the points in this service standard, please contact us:

• phone: 0141 842 5545
• fax: 0141 840 3335
• email: lynne.tervit@renfrewshire.gov.uk