Scottish Public Services Ombudsman

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If you are still not satisfied after completing the Council's complaints procedure, you can contact the Scottish Public Services Ombudsman who provides an open, accountable and accessible public services complaints system.

The Ombudsman looks into complaints about public bodies and others who provide public services, including the National Health Service, local government, housing associations, the Scottish Government and the Enterprise network.

Before you involve the Ombudsman, you need to have made a formal complaint to the Council and have received our final response.

The Ombudsman can consider a complaint only if you have suffered injustice or hardship as a result of administrative failure, failure to provide a service, or failure in a service provided. The Ombudsman cannot consider:

properly made decisions that the Council has a right to make even if you do not agree with the decision
personnel issues such as appointments of staff, pay or discipline
most commercial or contractual matters

Ombudsman's Monthly Commentary
You can view the monthly commentaries issued by the Ombudsman here:

August 2006 (pdf 60KB)

September 2006 (pdf 67KB)

October 2006 (pdf 53KB)

November 2006 (pdf 61KB)

December 2006 (pdf 57KB)

January 2007 (pdf 63KB)

February 2007(pdf 59KB)

March 2007 (pdf 66 KB)

May 2007 (pdf 71KB)

June 2007 (pdf 72KB)

July 2007 (pdf 67KB)

August 2007 (pdf 69 KB)

September 2007 (pdf 69 KB)

October 2007 (pdf 78 KB)

November 2007 (pdf 73KB)

December 2007 (pdf 85 KB)

January 2008 (pdf 75 KB)

February 2008 (pdf 88 KB)

March 2008 (pdf 71 KB)

April 2008 (pdf 82KB)

May 2008 (pdf 129KB)

June 2008 (pdf 89KB)

July 2008 (pdf 66.5KB)

August 2008 (pdf 69.1KB)

Reports
You can view recent Ombudsman reports relating to Renfrewshire Council here:

Ombudsman Report 2005 02753(pdf 23KB)
Complaint concerning Renfrewshire Council's alleged delay in progressing a housing benefit appeal.

Ombudsman Report 2005 01862 (pdf 139KB)
Complaint concerning footpath repairs against Renfrewshire Council. This complaint was not upheld.

Ombudsman Report 2005 01692 (pdf 338KB)
Complaint against Renfrewshire Council regarding a vehicular footway crossover. This complaint was not upheld.

Ombudsman Report 2005 02271 (pdf 46KB)
Complaint against Renfrewshire Council regarding Council Tax. This complaint was upheld in part.

Ombudsman Report 2005 02116 (pdf 308KB)
Complaint against Renfrewshire Council regarding recovery of alleged overpayment of Housing Benefit payments. This complaint was upheld in part.

Ombudsman Report 2006 03161 (pdf 41 KB)
Complaint against Renfrewshire Council regarding the condition of a neighbouring property. This complaint was upheld in part.

Ombudsman Report 2005-00865 (pdf 50 KB)
Complaint against Renfrewshire Council regarding the sale of surplus land. This complaint was not upheld.

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Contacts
Contact the Ombudsman at :
4 Melville Street
FREEPOST EH641
Edinburgh
EH3 OBR