Freedom of information service standards

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You will:

• be able to apply to us in writing, by e-mail, by audio tape or by video tape, to see any information we hold
• be able to ask us to give you the information in a number of ways (you can have a copy made, a written summary or, where possible, have access to the
  records themselves)
• be able to challenge our decision not to give you the information you want through our appeals process, and then by applying to the Scottish Information
  Commissioner, and
• receive clear advice and guidance on freedom of information matters.

We will:

• offer any reasonable help we can to find the information you need
• acknowledge freedom of information enquiries within two working days of receiving your enquiry
• maintain a publication scheme containing a list of the material we make available to the public
• answer you within 20 working days from receiving your enquiry, and
• provide you with details of how to appeal against our decisions.

If you need any more details about Freedom of Information or if you are not clear about any of the points in this service standard, please contact us:

• phone: 0141 840 3703
• fax: 0141 840 3335
• email: foi@renfrewshire.gov.uk