Licensing feedback form

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We are interested in listening to our customers views on our performance. We would like to know when we are getting it right, but we also need to know when we are getting it wrong.

We hope you will find this information helpful and that we continue to meet the standards we have set. Please take a few moments to give us your comments by emailing us at licensing.cs@renfrewshire.gov.uk on any aspect of our licensing service which has pleased you, or any suggestions for improvements that we should consider.

Taxi & Private Hire complaints
If you have experienced poor customer service by a Renfrewshire Council licensed driver, you may wish to submit a taxi or private hire complaint . This enables us to investigate areas for improvement and address any issues that arise.

For further information on lodging this type of complaint, please contact the Civic Enforcement Officer on 0141 840 3272.

General complaints

If you are unhappy with any aspect of our service, please contact us first and we will try to resolve any problems quickly. If you are unhappy with our response you can take your complaint further by using the online feedback form below.

Feedback form

Contact details
Renfrewshire Council
Licensing Section
Renfrewhire House
Cotton Street
Paisley PA1 1TT