Taxi and private hire complaints

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How to complain?

If you have a complaint about a Renfrewshire Council licensed taxi or private hire driver, please write to us at the address below or send an email to our taxi enforcement officer at licensing.cs@renfrewshire.gov.uk.

It would be helpful if you could include the following details in your complaint:

• date and time of incident
• location
• short description of driver
• make and model of car (if known)
• vehicle registration number (if known)
• badge number (if known), and
• plate number (if known).

We will then investigate your complaint and try to resolve it for you. Please do not telephone our office to make a complaint as we can only follow up complaints received in writing or by email.

When we receive your written complaint we will:

• acknowledge it within 5 working days
• interview the driver concerned
• obtain statements (as appropriate)
• take appropriate action
• let you know the action taken, and
• tell you what further action you can take if you are unhappy with the outcome.

Any suggestions?

We hope that you will find our information helpful and that we continue to meet the standards we have set. Please let us know what you think by emailing us your comments or by contacting us directly by phone, visiting or writing to us at:

Renfrewshire Council
Licensing Section
Renfrewshire House
Cotton Street
Paisley
PA1 1TT

phone: 0141 840 3272
fax: 0141 840 3566
email: licensing.cs@renfrewshire.gov.uk

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