Document solution centre

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Service Standards

You will:

• Receive clear advice and guidance on all aspects of the print function.
• Receive your completed job within the timescale you have requested.

We will:

• Contact you and agree a mutually acceptable timescale if we are not able to complete your job within your requested timescale.
• Complete copy work with online finishing with a turnaround time of two days when no earlier timescale requested.
• Complete copy work with manual finishing with a turnaround time of seven days when no earlier timescale requested.
• Deliver completed work to your office using our in-house courier service.
• Source suitable external printers who can complete the work at competitive rates where we are unable to deal with your work.

If you need any more details about the Document Solution Centre or if you are not clear about any of the points in this service standard or have any questions please contact us by phone on 0141 887 9257; fax on 0141 887 3178; internal email address: Document Solution Centre; external email at documentsolutioncentre.cs@renfrewshire.gov.uk