Property enquiries service standards

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You will:

• if you are thinking about buying a house or other property, need to know if we have any proposals, statutory orders or notices that would affect you or your interest in the property, and
• receive immediate attention if your enquiry is urgent.

We will:

• issue you with a property enquiry certificate, or a combined property and water and sewerage certificate, no later than four working days of receiving your request.
• provide the property certificate at a fixed cost. This cost is agreed by the council every year.
• provide a replacement certificate free of charge if you lose the original.
• give you a receipt for each certificate we issue
• give you accurate, comprehensive and up-to-date information on the property from source documents that we hold

If you need any more details about Property Enquiry Certificates or if you are not clear about any of the points in this service standard, please contact us:

• phone: 0141 840 3357
• fax: 0141 840 3199
• email: cs@renfrewshire.gov.uk