Trading standards and food safety

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What is measured?

indicator (A) below reports on the percentage of food premises that are broadly compliant with food law.

Indicator (B) shows the number of trading standards advice requests received, and the proportion completed within 14 days.

Indicator (C) below provides a measure of the efficiency of the council in dealing with consumer complaints and requests for advice from businesses. The indicator relates solely to the time taken to complete a complaint irrespective of the outcome.

How are we doing?

Our overall performance for trading standards and food safety has improved from 2009/2010 and 2010/2011.

Local Performance Indicator (A): The percentage of broadly compliant food premises based on food business risk assessment scores

2010/2011	86%
2009/2010	81%
2008/2009	n/a
Council target for 2011/2012	84%
Trend

Most food premises inspected were found to be compliant with food law in 2010/2011.

Statutory Performance Indicator (B): The number of trading standards advice requests received, and the proportion completed within 14 days

	Number	Percentage
2010/2011	342	100%
2009/2010	280	100%
2008/2009	154	100%
Council target for 2011/2012	n/a	100%
Trend	n/a

All business advice requests in 2010/2011 were dealt within 14 days, despite a significant increase in the number received.

The total number of requests for business advice has increased by 22% in 2010/2011. This is due to increased recording by Officers. We have also increased our number of Home Authority companies this year, and have provided them with advice which has increased this figure. The percentage resolution rate remains unchanged at 100%.

Statutory Performance Indicator (C): The number of trading standards complaints received and the proportion completed within 14 days

	Number	Percentage
2010/2011	882	73.6%
2009/2010	1,275	73.4%
2008/2009	1,218	69.4%
Council target for 2011/2012	n/a	82%
Trend	n/a

The proportion of consumer complaints dealt within 14 days was higher in 2010/2011 than in 2009/2010 and 2008/2009.

What factors influenced our performance?

The proportion of business advice requests completed within 14 days can be affected by changes in the efficiency of staff in dealing with complaints, the number of staff available for this work, and the number and complexity of requests for business advice.

The proportion of consumer complaints requests completed within 14 days can be affected by changes in the efficiency of staff in dealing with complaints, the number of staff available for this work, and the number and complexity of complaints.

The proportion of trading standards inspections done within target time is affected by efficiency in completion of visits, ease of access and the skills and number of staff involved.