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Public Services Panel

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What is the Public Services Panel?
We set up our Public Services Panel in 1998. It is used to find out the views of Renfrewshire residents on a wide range of issues. The panel is currently made up of 2000 people, 1000 of whom live in areas designated as 'Regeneration Outcome Areas' and 1000 of whom stay in other areas. Panel members are aged 17 plus and are selected at random from the electoral register to make sure that the panel is broadly representative of the population of Renfrewshire. We replace a third of panel members each year to refresh the membership and make sure that panel members continue to be representative of the population.

How does the Public Services Panel work?
We send Panel members four postal questionnaires per year to collect their views on a wide variety of issues such as health, community safety, the environment, roads and transport, customer service and online public services.

We work closely on the Panel with partners such as the Paisley Partnership Regeneration Company, Strathclyde Police and NHS Greater Glasgow and Clyde.

Why do we have a Public Services Panel?
Our Public Services Panel is one of the main elements of our consultation process. Consultation is important because listening and responding to the public is fundamental to the work of the Council. Our Panel helps us to:

What do we do with the feedback?
We use the feedback we obtain from members of the Panel to produce a newsletter which provides a summary of the results from the questionnaires and gives information on what we are doing to tackle the issues that Panel members have expressed concern with. Newsletters are sent to Panel members with their next questionnaire.

Do you want to know more?

Click on the links in the following table to find out more about the panel surveys and download the latest newsletters:

Panel Date
Topics Covered
Questionnaire
Newsletter
Spring 2008Satisfaction with the Panel Adobe Acrobat PDF icon Spring 2008 questionnaire (pdf - 239KB)The results of the questionnaire are not yet available
Reporting Council performance
Access to financial services
Managing your money
Child protection
Advice Works service
Winter 2007Satisfaction with Council servicesAdobe Acrobat PDF icon Winter 2007 questionnaire (pdf - 341KB)Adobe Acrobat PDF icon Spring 2008 newsletter (pdf - 1.26MB)
Community Safety
Healthy Eating
Autumn 2007Customer service across the CouncilAdobe Acrobat PDF icon Autumn 2007 questionnaire(pdf - 318KB)Adobe Acrobat PDF icon Winter 2007 newsletter (pdf - 480KB)
Our Customer Contact Centre
Our Customer Service Centre
Customer Service developments
Now Let's Talk Money campaign
Environmental Services
Summer 2007Our Community PlanAdobe Acrobat PDF icon Summer 2007 questionnaire (pdf - 87KB)Adobe Acrobat PDF icon Autumn 2007 newsletter (pdf - 361KB)
Our website
Spring 2007Open spacesAdobe Acrobat PDF icon Spring 2007 questionnaire (pdf - 94KB)Adobe Acrobat PDF icon Summer 2007 Newsletter (pdf- 411KB)
Renfrewshire Leisure
Access to financial services
Housing
Parental involvement
Environmental Services
Winter 2006Satisfaction with Council ServicesAdobe Acrobat PDF icon Winter 2006 questionnaire (pdf - 828Kb)Adobe Acrobat PDF icon Spring 2007 newsletter(pdf - 329Kb)
Community safety
Antisocial behaviour
Autumn 2006Customer service across the CouncilAdobe Acrobat PDF icon Autumn 2006 questionnaire. (pdf - 140Kb)Adobe Acrobat PDF icon Winter 2006 newsletter (pdf - 102Kb)
Our Customer Contact Centre
Our Customer Service Centre
Health and Safety at Work
Summer 2006SmartcardsAdobe Acrobat PDF icon Summer 2006 questionnaire. (pdf - 130Kb)Adobe Acrobat PDF icon Autumn 2006 newsletter (pdf - 134Kb)
Libraries
Antisocial behaviour
Child protection
Knife Crime
Disability Equality
Spring 2006Satisfaction with the Panel Adobe Acrobat PDF icon Spring 2006 questionnaire. (pdf - 65Kb)Adobe Acrobat PDF icon Summer 2006 newsletter. (pdf - 130Kb)
Reporting Council performance
Our community website
Leisure facilities

Further Information

Would you like us to email the Public Services Panel newsletter to you each quarter? If so, or if you would like any further information about the Panel, please email us at chiefexec@renfrewshire.gov.uk or phone us on 0141 840 3251.

How do you rate this information? 1 = good, 2 = average, 3 = poor:



Comments left here are for customer research only. They are not routinely checked and cannot be replied to.

To contact a council service, please use the email links on our contacts page.

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