The guiding principles of Renfrewshire Council are social inclusion, sustainable development and modernising government 
Public Services Panel
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What is the Public Services Panel?
We set up our Public Services Panel in 1998. It is used to find out the views of Renfrewshire residents on a wide range of issues. The panel is currently made up of 2000 people, 1000 of whom live in areas designated as 'Regeneration Outcome Areas' and 1000 of whom stay in other areas. Panel members are aged 17 plus and are selected at random from the electoral register to make sure that the panel is broadly representative of the population of Renfrewshire. We replace a third of panel members each year to refresh the membership and make sure that panel members continue to be representative of the population.
How does the Public Services Panel work?
We send Panel members four postal questionnaires per year to collect their views on a wide variety of issues such as health, community safety, the environment, roads and transport, customer service and online public services.
We work closely on the Panel with partners such as the Paisley Partnership Regeneration Company, Strathclyde Police and NHS Greater Glasgow and Clyde.
Why do we have a Public Services Panel?
Our Public Services Panel is one of the main elements of our consultation process. Consultation is important because listening and responding to the public is fundamental to the work of the Council. Our Panel helps us to:
- plan services to meet our customers' needs and expectations
- find out what is important to our customers
- monitor the effectiveness of our services
- develop good relationships with our customers
- improve our services
We use the feedback we obtain from members of the Panel to produce a newsletter which provides a summary of the results from the questionnaires and gives information on what we are doing to tackle the issues that Panel members have expressed concern with. Newsletters are sent to Panel members with their next questionnaire.
Do you want to know more?
Click on the links in the following table to find out more about the panel surveys and download the latest newsletters:
Panel Date | Topics Covered | Questionnaire | Newsletter |
| Spring 2008 | Satisfaction with the Panel | The results of the questionnaire are not yet available | |
| Reporting Council performance | |||
| Access to financial services | |||
| Managing your money | |||
| Child protection | |||
| Advice Works service | |||
| Winter 2007 | Satisfaction with Council services | ||
| Community Safety | |||
| Healthy Eating | |||
| Autumn 2007 | Customer service across the Council | ||
| Our Customer Contact Centre | |||
| Our Customer Service Centre | |||
| Customer Service developments | |||
| Now Let's Talk Money campaign | |||
| Environmental Services | |||
| Summer 2007 | Our Community Plan | ||
| Our website | |||
| Spring 2007 | Open spaces | ||
| Renfrewshire Leisure | |||
| Access to financial services | |||
| Housing | |||
| Parental involvement | |||
| Environmental Services | |||
| Winter 2006 | Satisfaction with Council Services | ||
| Community safety | |||
| Antisocial behaviour | |||
| Autumn 2006 | Customer service across the Council | ||
| Our Customer Contact Centre | |||
| Our Customer Service Centre | |||
| Health and Safety at Work | |||
| Summer 2006 | Smartcards | ||
| Libraries | |||
| Antisocial behaviour | |||
| Child protection | |||
| Knife Crime | |||
| Disability Equality | |||
| Spring 2006 | Satisfaction with the Panel | ||
| Reporting Council performance | |||
| Our community website | |||
| Leisure facilities |
Further Information
Would you like us to email the Public Services Panel newsletter to you each quarter? If so, or if you would like any further information about the Panel, please email us at chiefexec@renfrewshire.gov.uk or phone us on 0141 840 3251.
