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Renfrewshire Council Plan 2008 - 2012 Public Services Panel
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What is the Public Services Panel?
We set up our Public Services Panel in 1998. It is used to find out the views of Renfrewshire residents on a wide range of issues. The panel is currently made up of over 2000 people. Panel members are aged 17 plus and are selected at random from the electoral register to make sure that the panel is broadly representative of the population of Renfrewshire. We replace a third of panel members each year to refresh the membership and make sure that panel members continue to be representative of the population.
How does the Public Services Panel work?
We send Panel members four postal questionnaires per year to collect their views on a wide variety of issues such as health, community safety, the environment, roads and transport, customer service and online public services.
We work closely on the Panel with our community planning partners such as the Paisley Partnership Regeneration Company, Strathclyde Police and the Renfrewshire Community Health Partnership.
Why do we have a Public Services Panel?
Our Public Services Panel is one of the main elements of our consultation process. Consultation is important because listening and responding to the public is fundamental to the work of the council. Our Panel helps us to:
- plan services to meet our customers' needs and expectations
- find out what is important to our customers
- monitor the effectiveness of our services
- develop good relationships with our customers
- improve our services
We use the feedback we obtain from members of the Panel to produce a newsletter which provides a summary of the results from the questionnaires and gives information on what we are doing to tackle the issues that Panel members have expressed concern with. Newsletters are sent to Panel members with their next questionnaire. Survey findings are sent to senior managers from across the council and the community planning partners. This information is used to improve, and monitor the effectiveness of, our services.
Do you want to know more?
Click on the links in the following table to find out more about the panel surveys and download the latest newsletters:
Panel Date | Topics Covered | Questionnaire | Newsletter |
| Spring 2010 | Community Safety / Your Neighbourhood |  Spring 2010 questionnaire | The results of the questionnaire are not available yet |
| Anti Social Behaviour | |||
| Accidents | |||
| Road Safety | |||
| Fire Safety | |||
| Council's Budget | |||
| Autumn / Winter 2009 | Community Policing | Winter 2009 questionnaire | Spring 2010 newsletter |
| Adult Protection | |||
| Reporting our Performance | |||
| Recycling | |||
| Renfrewshire Wardens Service | |||
| Summer / Autumn 2009 | Local Area Committes | Summer/Autumn 2009 questionnaire | Winter 2009 newsletter |
| Health | |||
| School Catering | |||
| Domestic Noice Nuisance | |||
| Spring / Summer 2009 | Financial services and products | Spring/Summer 2009 questionnaire | |
| Community safety | |||
| Autumn / Winter 2008 | Future operation of the Panel | Autumn / Winter 2008 questionnaire | Spring / Summer 2009 newsletter |
| Satisfaction with council services | |||
| Customer services | |||
| Summer 2008 | Clean Renfrewshire | Summer 2008 questionnaire (pdf - 254KB) | Autumn / Winter 2008 newsletter |
| Revenues and Benefits Service | |||
| Arts and Museums Service | |||
| Volunteering | |||
| Environmental Services | |||
| LibrariesCustomer services | |||
| Contacting the council | |||
| Community Website | |||
| Spring 2008 | Satisfaction with the Panel | Summer 2008 newsletter (pdf - 1.29MB) | |
| Reporting council performance | |||
| Access to financial services | |||
| Managing your money | |||
| Child protection | |||
| Advice Works service |
Further Information
Would you like us to email the Public Services Panel newsletter to you each quarter? If so, or if you would like any further information about the Panel, please email us at chiefexec@renfrewshire.gov.uk or phone us on 0141 840 3530.
