Community safety including noise complaints

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What is measured?

The performance indicators below cover community safety and anti-social behaviour.

Indicator (A) details the percentage of respondents who agree that Renfrewshire is a safe place to live. The information is from Renfrewshire Council’s Public Services Panel.

Indicators (B) below detail the number of domestic noise complaints received during the year that were settled without the need for attendance on site, the number requiring attendance on site and the number dealt with under Part V of the Antisocial Behaviour etc (Scotland) Act 2004. Domestic noise is noise to which Part V of the Antisocial Behaviour etc (Scotland) Act, 2004 (ASBA) applies or would have applied, had the council resolved to apply that provision.

Indicators (C) below detail the average time (hours) between the time of the domestic noise complaint and attendance on site.

Indicator (D) below details the average number of hours per week taken to complete community service orders.

How are we doing?

Our overall performance for community safety including noise complaints has improved between 2009/2010 and 2010/2011.

Local Performance Indicator (A): Percentage of respondents who agree that Renfrewshire is a safe place to live.

2010/2011	37%
2009/2010	59%
2008/2009	28%
Council target for 2011/2012	n/a
Trend

Statutory Performance Indicator (B): Domestic noise complaints

The number of complaints of domestic noise received during the year and settled without the need for attendance on site

2010/2011	379
2009/2010	340
2008/2009	287
Council target for 2011/2012	n/a
Trend

The number of complaints of domestic noise received during the year and requiring attendance on site

2010/2011	944
2009/2010	1,007
2008/2009	986
Council target for 2011/2012	n/a
Trend

The number of complaints of domestic noise received during the year and dealt with under Part V of the Antisocial Behaviour (Scotland) Act 2004

2010/2011	1,323
2009/2010	1,347
2008/2009	1,237
Council target for 2011/2012	n/a
Trend

The number of domestic noise complaints in 2009/2010 dealt with under Part V of the Antisocial Behaviour (Scotland) Act 2004 was lower than 2009/2010 but higher than 2008/2009.

Statutory Performance Indicator (C): Domestic noise complaints

The average time (hours) between the time of the complaint and attendance on site, for complaints requiring attendance on site

2010/2011	0.5 hours
2009/2010	0.7 hours
2008/2009	0.8 hours
Council target for 2011/2012	1 hour
Trend

The average time (hours) between the time of the complaint and attendance on site, for complaints dealt with under Part V of the Antisocial Behaviour (Scotland) Act 2004

2010/2011	0.5 hours
2009/2010	0.7 hours
2008/2009	0.7 hours
Council target for 2011/2012	n/a
Trend

The average time (hours) between the time of the complaint and attendance on site was lower in 2010/2011 than 2009/2010 and 2008/2009 for complaints requiring attendance on site. The average time for complaints dealt with under Part V of the Antisocial Behaviour etc (Scotland) Act 2004, was lower in 2010/2011 than 2009/2010 and 2008/2009.

Local Performance Indicator (D): Average hours per week taken to complete community service orders

2010/2011	4.2 hours
2009/2010	3.6 hours
2008/2009	3.0 hours
Council target for 2011/2012	3.7 hours
Trend

Research has shown that community service tends to be more effective in reducing repeat offending, the shorter the time required to complete hours ordered by the court. It is important that councils manage the completion of the orders in such a way to maximize, as far as possible, the amount of time served each week.

The average number of hours per week taken to complete community service orders was higher in 2010/2011 than in 2009/2010 and 2008/2009, representing positive performance given the continuing high volume of orders.

What factors influenced our performance?

The number of complaints to the council and consequently the number to which it responds to may be relatively low due to the provision of an integrated service through close partnership arrangements with other organisations such as the police and housing agencies.

The average hours a week taken to complete a community service order is affected by the compliance of the offender with their order.

Offenders may be in breach of their order, fail to attend and a warrant may be required to enforce the completion. Offenders may also submit medical certificates delaying the completion of their order. The continuing high level of new orders has also put pressure on the staffing resources available in the service.

What are we doing to improve our performance?

We will continue to monitor performance and maintain improved levels of service.