Customer Service Excellence

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Customer Service Excellence is the government's award scheme for recognising and encouraging excellence in public services. It is also a powerful quality improvement tool focused on customer service and service delivery.

Customer Service Excellence (formally known as Charter Mark) is unique because it focuses on results - the service that the customer actually receives. It tests those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.

The council is fully committed to achieving Customer Service Excellence. All council services will be formally accredited by December 2011.

For more information about Customer Service Excellence, please contact:

• email: chiefexec@renfrewshire.gov.uk
• phone: 0141 840 3251
• call at our reception or write to us at
  Renfrewshire Council
  Chief Executive's service
  Renfrewshire House
  Cotton Street
  Paisley
  PA1 1TZ