Repairs and improvements

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The council offers two repair services to tenants:

• repairs to your home, and
• repairs to stair and close lighting

Our housing repairs service pledge sets out the standards you can expect when using these services.

Report a repair to your home

• use our online repairs direct reporting service
• or phone: 0141 842 4444

This phone line is open from 8am to 6pm, Monday to Friday. Emergency Housing Repairs outwith these hours can be reported on 0141 889 5296. There is also a Freephone repair reporting service available in neighbourhood housing offices during office hours. Please see the green menu on the right hand side of this page to direct you to the list of neighbourhood offices in your area.

When you report a repair, please tell us as much as possible about the problem. You will also have to tell us:

• your name
• your address
• your phone number;
• when you will be at home, or
• what arrangements you can make to let the repair service into your home.

What happens next?
As long as we have enough information to tell the contractor what they need to do, we will order the repair straight away. If we need to look at the problem before we can order the repair, we will arrange for someone to visit your home.

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Stair and close lighting

To report a fault:
phone: 0141 842 4444

or complete the stair and close lighting online form below. To receive an acknowledgement, please include your email address on the form.

Stair and close lighting online form

When you report a fault, please identify the floor number and position of the fault. This will help our tradesman carry out the repair quickly.

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