Information for Tenants

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An information pack is provided to every tenant on signing for a new house. The pack contains a range of information which a new or existing tenant may find useful. We have broken the pack down into a series of individual documents in the sections below.

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Moving in (pdf - 166Kb )- Information which you might find useful when moving into your home.

Paying your rent (pdf - 124Kb) - Information regarding various payment methods; help in paying your rent and Council Tax Benefits; what to do when you are having financial problems which make it difficult to pay rent and Council Tax.

Buying your home (pdf - 336Kb) - Your rights to buying your Council home; entitlement to discounts after a qualifying period.

Protecting your home (pdf - 239Kb) - Advice on safety and security in your home; what to do in an emergency (involving water, electricity, or gas); home insurance; tips on frost protection; advice on carbon monoxide and smoke alarms. Further information will be available shortly.

About your tenancy (pdf - 311Kb) - Your right to a Scottish Secure Tenancy; what we expect from you; what you can expect from us; when you need our permission; applying for rehousing; mutual exchange; change in tenancies; your right to compensation; making a complaint about our service; ending your tenancy.

Looking after your estate (pdf - 402Kb) - Information on how to look after your estate; permissions you need to seek (for example, satellite dish erection, keeping pets, building garages); advice on 'wheelie bin' responsibilities; special uplifts; anti-social behaviour; home abandonment. Advice for tenants on how to use the drying area provided for their building.

Repairs to your home (pdf - 198Kb) - Landlord's responsibilities; reporting repairs; gas safety advice; regular maintenance services.

If you would prefer a printed copy of the information pack or any of the documents mentioned above in either large print, audio or Braille, please email: hps@renfrewshire.gov.uk

or telephone: 0141 840 3535

or call at our Customer Service Centre, Renfrewshire House, Cotton Street, Paisley PA1 1HY

or write to us at:
Housing Strategy and Quality Team,
Housing and Property Services Department,
Renfrewshire House,
Cotton Street, Paisley
PA1 1JD

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