Your sundry income bill

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Within the Operational Services section of the Department of Finance and Corporate Services we are constantly looking to improve the service we provide to you. To help us, we conduct an annual customer satisfaction survey. We would be most grateful if you could spare five minutes and complete our 2011 satisfaction survey. The results of our 2010 survey are shown in the document below.

Results of Sundry Income customer survey 2010 (80kb)

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The sundry income section collects all payments you owe us except for:

• housing and commercial rents
• business rates
• council tax

We offer many easy ways for you to pay your sundry income invoice. We are also able to give you advice on how and where to pay your bills.

You can phone the automated payment service, which is available 24 hours a day, by telephoning 0845 602 0355. This is a local rate call from BT landlines although charges from mobile phone providers may vary.

You can also telephone 0141 842 4400 (lines open Monday to Friday 8am to 6pm).

You can also visit one of our collection offices and the following libraries/communitiy centres have self service payment kiosks:

• Ferguslie Park Library
• Glenburn Library
• Foxbar Library
• Gallowhill Community Centre
• Johnstone Castle Community Centre

Any changes in ownership which will affect launderette and heating charges please complete the online form below.

Change of occupier form for launderette and heating charges


If you have a question about the actual service you are being charged for, please contact the relevant department direct. To help you contact the correct person please take a look at our list of frequently used phone numbers.

For queries about sundry income, please contact us using the below details:

• email: sundry-income.finit@renfrewshire.gov.uk
• phone: 0141 842 5449
  (8.45am - 4.45pm Monday to Thursday and 8.45am - 3.55pm on a Friday)
• fax: 0141 842 5353
• In writing to:
  Director of Finance and Corporate Services
  Renfrewshire House
  Cotton Street
  Paisley
  PA1 1AD
• By visiting (Monday - Friday 8am - 6pm):
  Customer Service Centre
  Renfrewshire House
  Cotton Street
  Paisley
  PA1 1HY