Trading Standards - Service Pledges

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The standards of service that you can expect from trading standards are as follows:

• We will be polite and helpful and treat you fairly at all times.
• We will respect your confidentiality and dignity.
• We will deal with your enquiry quickly.
• We will answer the phone within five rings.
• If you phone us, the person who answers your call will give you their name and the name of their section.
• The person who answers the phone will deal with your enquiry if they can and if they can't, they will transfer you to someone who can.
• We will reply to written enquiries within 10 working days.
• We will tell you how long it will take us to deal with your enquiry if it is complicated and we need to investigate it further.
• We will make sure that all our written communications to you are clear and include a contact name and phone number.
• We will reply to you by email, fax or phone if you have asked us to.
• We will arrange to visit you at home if this is more appropriate than writing to you.
• We can send you written information in a variety of languages or formats, if you need us to.
• We will inspect business premises as often as appropriate depending on the level of risk to the consumer.
• We will respond to requests for advice from businesses within 14 days.

Contact information

• email: ts.es@renfrewshire.gov.uk
• phone: 0141 840 3184
• fax: 0141 842 5457
• call in or write to us at:
  Renfrewshire Council Trading Standards
  Environmental Services
  Renfrewshire House
  Cotton Street
  Paisley
  PA1 1UG