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Renfrewshire Community Plan 2008 - 2017 Advice for consumers
Home > Services > Community and living > Consumer advice and protection
Renfrewshire Trusted Trader Scheme
Renfrewshire Trading Standards have launched a directory of consumer rated local businesses. The members have agreed to abide by a specific code of practice as set out by Trading Standards.
Visit our Trusted Traders homepage for more information.
Trading Standards free e-update service
Sign up for Trading Standards e-update service and you will receive free periodic e-mail alerts warning you of scams, products recalls, local issues and much more.
Advice for consumers
Renfrewshire Council's trading standards service offers guidance on a wide range of issues which concern consumers, including:
- Choosing a reputable trader
- Home and online shopping advice
- Internet shopping assistance
- Is the Trader Right?
- Consumers statutory right
- Letters of complaint to traders
- Independent inspections
- Going to court
- Trading standards frequently asked questions
- Scam advice
- Ripped off? Then tip-off
- Top tips for buying a car
- Buying a used car - advice
- Buying a car on hire purchase
- Credit advice
- Top tips for buying on credit
- Counterfeit goods
- Bogus doorstep callers
- Reduce junk mail and telephone calls
- Cross border shopping
- Recall and safety notices
- Blind Cord Safety
- Package holiday advice
- Mobile phone advice
- Charitable collections
- Car boot sale advice
- Electric blankets
- Electricity and gas advice
- Parking fines advice
- Fireworks advice and guidance
- Useful website links
If you require to speak with an adviser for consumer advice, or to make a complaint about a trader:
- contact our partners, Consumer Direct on 08454 04 05 06.
- If Consumer Direct advice does not resolve your complaint, they will refer it on to us for further investigation. Please note that, depending on the circumstances, it may take up to 10 working days before we can contact you.
- For further consumer advice please visit the Directgov website.
Alternatively, you can complete the following form and submit direct to Trading Standards:
Consumer Complaint Reporting Form (PDF - 604kb)
YouTube consumer advice videos
Please visit Renfrewshire trading standards YouTube page to view a collection of consumer advice videos.
Service improvement ideas
At trading standards we aim to improve the way in which we reach our service users and the way we deliver our service. If you have any ideas how we could improve our service, or if there is something that you would like us to do that we don't do already, please tell us. We will reply to your suggestion and let you know what we have done.
Please help us improve trading standards webpages by taking our short survey.
Contact us
- email: ts.es@renfrewshire.gov.uk
- call in or write to us at:
- Trading Standards
Environmental Services
Renfrewshire House
Cotton Street
Paisley
PA1 1BR
