Renfrewshire Arts Service

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How are we doing?

Renfrewshire Arts welcomes comments from our users, potential users and partners. To inform this comment we publish the targets we are set and how well we perform against those targets, and such background data as we think will keep our customers informed. If there is anything you feel is missing, or you want to comment on the targets and measures themselves, then please let us know. Here are some of our measures:

1. The artistic programme is externally reviewed by arts critics of the national press, amongst whom it has an excellent reputation.

"I've commented before on Paisley Arts Centre's enterprising programme...the artistic horizons are consistently broad and far-reaching." The Herald

2. The revenue budget for the Arts Service in 2005/6 allocated gross expenditure of £1,330,343. An income target of £230,843 (17%) was set for box office revenue and revenue from lets and hires. The net expenditure allocation for the service as a whole is £1,099,500. This is broken down as follows:

Arts Service	Net Expenditure	Percentage of Budget
Community Arts	£321,768	29%
Paisley Arts Centre	£345,433	31%
Paisley Town Hall	£166,060	15%
Renfrewshire Festivals	£68,066	7%
Venue Support	£198,173	18%

3. In line with recommendation 5, Renfrewshire Council’s “Arts Strategy” seeks to encourage access of Paisley Arts Centre and offers one of the least expensive concession ticket prices for professional performances available in Scotland.

The full-price ticket is also amongst the cheapest available amongst professional theatres. In the 2004 customer survey 100 % of customers thought that Arts Centre events are good value for money.

	Paisley Arts Centre	Cumbernauld Theatre
Full Price Ticket	£8.50	£9.50
Concession Ticket	£5.00	£6.00

4. Contact with the community:

We use the Citizens Panel to provide information on the level of usage of our services and venues, and measure that over time:

Percentage of Renfrewshire’s citizens who have attended an arts activity:

	1999	2005	Increase
Paisley Arts Centre	28%	45%	61%
Paisley Town Hall	18%	47%	161%

5. Again the annual survey tests whether users think the service is consistently of a high standard (Paisley Arts Centre) or whether it exceeded the users expectations (Paisley Town Hall)

	2001	2002	2003	2004
Paisley Arts Centre	82%	82%	91%	93%
Paisley Town Hall	n/a	61%	67%	63%

6. We benchmark our performance against other theatres:

(a) Number of attendances at performances

	2003/4	2004/5
Paisley Arts Centre	20,914	20,968
Cumbernauld Theatre	25,428	26,032

(b) Average Capacity

	2003	2004
Paisley Arts Centre	72%	72%
Cumbernauld Theatre	67%	72%

Our Targets

We aim to achieve standards of Quality of Service, and achieve financial targets and targets for the numbers of people using our service.

1. Quality of Service

We aim to achieve 95% of our customers satisfied with our service. Over the last three years we achieved:

	2002/03	2003/04	2004/05
Paisley Town Hall	98%	96%	98%
Paisley Arts Centre	99%	98%	100%

2. Financial Targets, 2004/05

	Target, £	Actual, £	Difference, £
Gross Expenditure	1,361,396	1,376,104	14,708
Income	226,890	281,021	54,131
Net Expenditure	1,134,506	1,095,083	-39,423

3. Numbers of People Using Our Service

	Actual 2003/04	Actual 2004/05	Target 2005/06
Paisley Arts Centre	18,230	20,114	18,5951
Paisley Town Hall	81,332	93,653	82,9491
Community Arts	28,4462	29,371	39,725

We hope our targets give you a useful view of how we are performing as a service. We would welcome any comment you might have on our targets. You may choose to contact us in any of the following ways.

email us at: arts.els@renfrewshire.gov.uk

Call us on 0141 887 1007 and ask to speak to our Events Manager.

You may also leave your comments with any member of reception staff at Paisley Arts Centre, New Street Paisley PA1 1EZ or Paisley Town Hall, Abbey Close, Paisley, PA1 1JF.

For further information on forthcoming events contact box office on 0141 887 1010 or email arts.els@renfrewshire.gov.uk

Additional notes:

1. In two cases our targets for 2005/06 are lower than our actual performance in 2004/05. This is because the rargets for 05/06 were established in February 2005 before our actual outcomes for the year were known. We intend re-setting our targets for 2006/07.

2 Our actual performance for Community Arts in 04/05 is lower than our performance the previous year, which was 38,946. This reflects a change in the way we calculate our figures. From 2004/05 we stopped including attendances at functions where the volunteer DJs from FPR Community Radio played, reflecting their development as independent DJs. For comparison we have shown the adjusted figure for 2003/04.

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