Service Pledges

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Renfrewshire Council is commited to providing excellent services to its customers.

Most council services have drawn up written statements which set out the standards you can expect when you use the services.These statements are called 'service pledges'.

Services monitor their performance against their pledges and publish the results. Pledges are often drawn up in consultation with customers to make sure the standards that are set reflect customer preferences.

You can view the service pledges and contact details for each council service using the links below.

We also have a council-wide pledge regarding contacting the council:

• Contacting the council

Education and Leisure

• Libraries
  

If you want to comment about any aspect of these standards, contact us:

• email: els@renfrewshire.gov.uk
• phone: 0141 842 5591 or any headteacher
• write or call at : Education and Leisure Services, Renfrewshire House, Cotton Street, Paisley PA1 1LE

Environmental Services

• Commissionaires service to council headquarters
• Environmental health
• Trading Standards

If you want to comment about any aspect of these standards, contact us:

• email : es@renfrewshire.gov.uk
• telephone: 0141 840 3162
• write or call at: Renfrewshire Council, Environmental Services, Renfrewshire House, Cotton Street, Paisley, PA1 1BR

Finance and Corporate Services

• Access to information relating to council and board meetings
• Appeals panel
• Business rates
• Children's panel
• Community councils
• Council house sales
• Council Tax Benefit and Housing Benefit
• Council Tax service
• Data Protection
• Document solution centre
• Freedom of information
• Licensing
• Property enquiries
• Registration services
• Sundry income

If you want to comment about any aspect of these service standards, contact us:

• email: finit@renfrewshire.gov.uk
• phone: 0141 842 5382
• write or call at: Finance and Corporate Services, Renfrewshire Council, Renfrewshire House, Cotton Street, Paisley, PA1 1UJ

You can also use the online form below to provide us with any comments or complaints you may have.

Finance and Corporate Services comments and complaints form

Housing and Property Services

• Antisocial behaviour
• Applying for a house
• Energy Advice
• Estate management
• Getting In Touch
• Grants to homeowners for improvement and repair work
• Homelessness
• Housing Improvement Work
• Housing repairs
• Housing support team
• Making a complaint
• Mediation service
• Rent
• Services provided for multi-storey flats
• Warden services in sheltered housing

If you want to comment about any aspect of these service standards, contact us:

• email: housingstrategyandquality.hps@renfrewshire.gov.uk
• phone: 0141 840 3238
• write or call at : Renfrewshire House, Cotton Street, Paisley PA1 1TW

Planning and Transport

• Building Standards
• Development Management
• Economic Development
• Maintenance and Lighting
• Policy and Regeneration
• Traffic and Transportation

If you want to comment on any aspect of these standards, contact us:

• email: pt@renfrewshire.gov.uk
• phone: 0141 842 5813
• visit or write to: Planning and Transport, Renfrewshire House, Cotton Street, Paisley, PA1 1LL

Social Work

• Advice works
• Anchor centre
• Children with disabilities
• Paisley area team business support
• Paisley area team children and families
• Paisley area team community care
• Paisley area team criminal justice
• Paisley area team home care
• Paisley area team occupational therapy
• Visual impairment team

If you want to comment about any aspect of these standards, contact us:

• email: sw@renfrewshire.gov.uk
• phone: 0141 842 5164 or head of any social work establishment
• write or call at : Social Work, Renfrewshire House, Cotton Street, Paisley, PA1 1TZ