Charter Mark

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Charter Mark is the government’s award scheme for recognising and encouraging excellence in public services. It is also a powerful quality improvement tool focused on customer service and service delivery.

Charter Mark is unique among quality schemes in the way it focuses on results - the service that the customer actually receives. Any organisation achieving Charter Mark shows that it is putting its customers first by listening and responding to their needs.

Renfrewshire Council Charter Mark services
The council and several other public bodies in Renfrewshire are fully committed to Charter Mark. Over the past six years the council has done exceptionally well in achieving Charter Mark for a wide range of services. Renfrewshire is one of the top performing authorities in the UK in terms of Charter Marks awarded.

To date, 49 council services have been awarded Charter Mark.