Warden services in sheltered housing

If you live in one of our sheltered housing complexes, or visit someone in one of these complexes, our wardens will:

treat you fairly, and be polite and helpful at all times;
respect your confidentiality and dignity;
respect your right to privacy, and to live your life without unnecessary interference;
respond immediately to calls for help;
check with you each day, or at agreed intervals, if you need any medical or other help;
maintain an ‘emergency contact list’ for you, if you ask;
try to contact your next of kin, or other nominated person, within 15 minutes of any emergency situation happening;
refuse access to unauthorised callers;
order any repairs needed within 24 hours to make sure the building remains safe and secure;
check that the shared areas are cleaned each day and are free from obstruction;
tell you about how to use of the warden call alarm;
tell you about the fire alarm and evacuation procedures; and
order any repairs needed to the warden call alarm system or fire alarm equipment on the same day as they are identified.