Housing repairs

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If you report a repair to your council house, we will deal with any problems with your property within the following timescales:

When working in your home, all tradesmen will:

• introduce themselves politely and show you their identification
• explain the nature and purpose of the job
• be polite and courteous at all times
• be careful with their language
• ask permission to use your facilities
• take care of your property and possessions and protect these from dust, paint etc
• protect your carpets/floor coverings by wearing shoe covers when required
• minimise disruption and mess
• clear up when the job is completed or at the end of the working day
• be sensitive to the special needs of vulnerable or disadvantaged groups
• treat all customers fairly
• clearly explain the reasons if they are unable to complete the job and the next steps / timescale for completion
• give you contact numbers, if necessary, to ensure there is a means of communication, and
• reconnect and test services such as water, gas and electricity at the end of each working day.

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