We are determined to make a difference 
Renfrewshire Council Plan 2008 - 2012 Antisocial behaviour
Home > Services > Council and government > Council information, performance and statistics > Service pledges
If you are a council tenant with a problem neighbour, or if you are not a council tenant but wish to complain about someone who is, you should report any incidents to your local Neighbourhood Office first.
If you are the tenant of another landlord, or if you wish to complain about the tenant of another landlord, you should make contact with that landlord.
Other residents like owner occupiers should report any incidents to the Private Sector Housing Officer from our specialist Antisocial Investigations Team (ASIST).
Our Neighbourhood Office staff will:
- record all allegations of antisocial behaviour involving council tenants; and
- pass any complaint to ASIST within 24 hours, if it involves violence or a serious threat of violence or racial harassment.
| Action | Timescale |
| Begin to investigate complaint | 5 working days |
| Finish investigating the complaint | 10 working days |
| Issue any written or verbal warning that is needed | 3 working days of finishing the initial investigation |
If Neighbourhood Office staff receive further similar complaints within three months of issuing a written warning, they will:
- pass the case to ASIST within 24 hours for further action by them; and
- keep you informed of progress at each stage in this process.
Complaints against neighbours
| Action | Timescale |
| Visit complainer | 3 working days |
| Visit other affected neighbours | 5 working days (if applicable) |
| Consult other agencies | 5 working days (if applicable) |
| Assess case | 10 working days of receipt for ASIST remit |
| Visit complainee | 10 working days |
| Monitor the complaint | for 8 weeks (suitable cases) |
Complaints against youths
| Action | Timescale |
| Make contact with complainer | 3 working days |
| Visit other affected neighbours | 5 working days |
| Identify youths | 4 weeks |
| Consult other agencies | 5 working days |
| Visit complainee | 10 working days |
| Monitor the complaint | for 8 weeks |
The Private Sector Housing Officer will act within the following time scales:
| Action | Timescale |
| Visit complainer | 3 working days |
| Visit other affected neighbours | 5 working days (if applicable) |
| Consult other agencies | 5 working days (if applicable) |
| Assess case | 20 working days of receipt for ASIST remit |
| Visit complainee | 10 working days |
| Monitor the complaint | for 8 weeks (suitable cases) |
ASIST will also:
- take appropriate court action, as necessary, to prevent further incidents or to end the tenancy of an antisocial neighbour;
- offer you 'out-of-hours' support, where appropriate; and
- respond to any 'out-of-hours' calls within one hour.
