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ASIST and Mediation Service
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The Antisocial Investigations Team and Mediation Service is made up of two specialist teams that deal with complaints of neighbour nuisance and antisocial behaviour. Their aim is to resolve these complaints in a quick and fair way. Here are the performance statistics for the teams for the last three years.
Performance
ASIST | 2005/2006 | 2006/2007 | 2007/2008 |
Antisocial cases reporting no further incidents within 6 months of our investigation | 95% | 92% | 95% |
Mediation Service | 2005/2006 | 2006/2007 | 2007/2008 |
Mediation agreements satisfactorily maintained for more than 3 months | 80% | 93% | 89% |
Customer service pledge performance
ASIST | 2005/2006 | 2006/2007 | 2007/2008 |
| Visit you within 3 working days | 84% | 92% | 95% |
| Visit other neighbours who are likely to be affected within 5 working days | 89% | 93% | 100% |
| Consult other agencies (for example, the Police) within 7 working days | 94% | 97% | 99% |
| Assess case within 10 working days | 92% | 70% | 100% |
| Visit the person you are complaining about within 10 working days | 94% | 92% | 92% |
| Monitor the complaint for at least 8 weeks | 98% | 100% | 100% |
Mediation Service | 2005/2006 | 2005/2006 | 2005/2006 |
| Visit both neighbours within 5 working days | 100% | 99% | 100% |
| Offer those involved an initial mediation session within 10 working days | 100% | 100% | 100% |
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