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Renfrewshire Council Plan 2008 - 2012 ASIST and Mediation Service
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The Antisocial Investigations Team and Mediation Service is made up of two specialist teams that deal with complaints of neighbour nuisance and antisocial behaviour. Their aim is to resolve these complaints in a quick and fair way. Here are the performance statistics for the teams for the last three years.
Our figures are subjective to the number of cases which we are able to progress as well as the consideration parties give to one another. When viewing our statistics for maintained mediation agreements it must also be noted that mediation is voluntary and in order for success to be achieved all parties must be willing to participate and sustain their agreement. Our mediators continue to provide a quality service and aim to assist in helping neighbours reach an amicable agreement that gives a better quality of life to all.
Performance
ASIST | 2009/2010 | 2010/2011 | 2011/2012 |
Antisocial cases reporting no further incidents within 6 months of our investigation | 97% | 95% | 95% |
Mediation Service | 2009/2010 | 2010/2011 | 2010/2011 |
Mediation agreements satisfactorily maintained for more than 3 months | 79% | 86% | 78% |
Customer service pledge performance
ASIST | 2009/2010 | 2010/2011 | 2010/2011 |
| Contact you within 3 working days | 98% | 99% | 99% |
| Contact other neighbours who are likely to be affected within 5 working days | 99% | 95% | 97% |
| Consult other agencies (for example, the Police) within 5 working days | 99% | 100% | 100% |
| Assess case within 10 working days | 100% | 100% | 100% |
| Visit the person you are complaining about within 10 working days | 100% | 96% | 99% |
| Monitor the complaint for at least 8 weeks | 98% | 100% | 100% |
Mediation Service | 2009/2010 | 2010/2011 | 2010/2011 |
| Contact both neighbours within 6 working days | 100% | 100% | 100% |
| Offer those involved an initial mediation session within 9 working days | 100% | 100% | 100% |
To contact ASIST or Mediation Service:
- email: antisocial.hps@renfrewshire.gov.uk
- phone: 0800 069 1283
