Renfrewshire Council

Digiteer Maggie McAlistair and Advice Work adviser Kevin Campbell

Universal Credit: support and advice is available for residents

We're ready to help you with the implementation of Universal Credit.

The Council's Advice Works staff can offer you advice on your benefits and changes in circumstances that might mean you need to claim Universal Credit.

Advice Works adviser Kevin Campbell

Kevin Campbell, an advisor in Advice Works, said:

"Many people will be unsure what Universal Credit will mean for them. If anyone is adversely affected by Universal Credit and needs advice, they should call us and we can support them. 

"Our advisers have been through Universal Credit training and can offer residents the advice they need to decide what they should do for their own situation."

Call 0300 300 1238. 

Residents can also call:

  • Advice Renfrewshire on 0800 164 2922
  • Renfrewshire Citizens Advice Bureau on 0141 889 2121


Digital support

Anyone needing digital support to make a claim should:

  1. contact their work coach or call the UC helpline on 0800 328 5644 
  2. call the Council's customer services team on 0300 300 1422

You can also learn IT basics with a digital volunteer - known as a Digiteer.

Digiteer Maggie McAlistair

Maggie McAlistair, a Digiteer, said:

"Renfrewshire libraries are a great place to build your digital skills. Residents can book an appointment with a Digiteer or can simply book a computer at one of the libraries."

Call 0300 300 1188.

Residents can also use computers at:

  • Jobcentre Plus
  • their local library
  • Renfrewshire House in Paisley
  • 5 High Street in Paisley
  • Johnstone Town Hall

Free wifi is also available in Johnstone and Renfrew town centres as well as public buildings. Check the free public wifi article under 'related articles'.

Published: Thursday 20 September 2018.