Renfrewshire Council

Providing evidence to support your claim

Use your smartphone or tablet to upload your documents online with MyAccount

To support your claim you may be asked to provide evidence to prove your income and circumstances. 

Uploading your documents with MyAccount

If we do not require to see an original document you can now upload your proof with MyAccount. You can even use your smartphone camera to take a picture of your proof  and upload the file straight to your claim.

Types of evidence:

  • bank statement, payslip, tenancy agreement, utility bill, student status, financial accounts, child care costs an so on.

How to upload:

  • Click on the 'Benefits - Upload proof to support your claim' button above to complete the online form and upload your evidence.

  • If you are using a camera enabled device (such as a smartphone or tablet) to photograph a document, please make sure that the whole page shows in your image.

Original documents - in person

If one of our benefit assessors requests that you must provide an original document to prove your identity - such as a passport, we recommend that you visit one of our customer service points across Renfrewshire.

Types of evidence: 

  • driving licence, birth certificate, marriage certificate, passport, national insurance number card, medical card, UK residence permit or EEC identity card.

Customer Service Centre
Renfrewshire House, Cotton Street, Paisley PA1 1AN
Opening hours: Monday - Thursday 8.45am to 4.45pm, Friday 8.45am to 3.55pm

Renfrew Neighbourhood Office 
Renfield Street, Renfrew PA4 8RN
Opening hours: Monday - Thursday, 8.45am - 4.45pm; Friday, 8.45am - 3.55pm

Johnstone Neighbourhood Office
Johnstone Town Hall, Church Street, Johnstone PA5 8FA
Opening hours: Monday - Thursday, 8.45am - 4.45pm; Friday, 8.45am - 3.55pm

Original documents - by post

You can choose to send original documents by post, however we would not recommend sending important documents such as passports in the mail. If this is the only option available to you then you can send documents to:

Renfrewshire Council Benefits Service,
Renfrewshire House,
Cotton Street 
Paisley PA1 1AD
 

Please inform us that your documents are originals and we will return them to you.  It is important that you include your claim reference number or national insurance number in your letter and on all correspondence. 

Email

Alternatively you can email your proof to the Benefits inbox.

benefits.finit@renfrewshire.gov.uk

Please include your claim reference number or national insurance number in the email and on all correspondence.  

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