Renfrewshire Council

Accessibility statement

This accessibility statement applies to Renfrewshire.gov.uk.

This website is run by Renfrewshire Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader, including the most recent versions of JAWS, NVDA and VoiceOver.

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot skip to the main content when using a screen reader
  • some of our online services are hosted by third-party suppliers and you may find navigating these services difficult depending on their level of web accessibility - you can contact us using the details below to ask for alternative formats
  • our older PDF, Word, Excel and PowerPoint documents are not fully accessible to screen reader software
  • many of our videos are embedded from YouTube and may feature labelling from YouTube itself, which is incorrect or not sufficiently descriptive
  • some of our meeting recordings do not have transcripts.

What to do if you cannot access parts of this website

We're always looking for ways to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please let us know.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us:

web@renfrewshire.gov.uk

0300 300 0330

Digital Experience Team
Communications and Marketing
Renfrewshire Council
Renfrewshire House
Cotton St
Paisley
PA1 1WB.

We'll get back to you in five working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Renfrewshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed below.

The content listed below is non-accessible for the following reasons.

Images

Some images do not have a text alternative, so people using a screen reader cannot access the information. In addition, some images have redundant text alternatives. This fails WCAG 2.1 success criterion 1.1.1 Non-text Content.

Navigation and accessing information

There's no 'skip to main content' option that will allow you to skip the repeated content in the page header. This fails WCAG 2.1 2.4.1 Bypass Blocks.

Spotlight

You cannot access the features in our Spotlight section on our home page without using a mouse and so it fails WCAG 2.1 2.4.7 Focus Visible. The Spotlight does not meet accessibility standard WCAG 2.1 1.3.1 Info and Relationships. 

Disproportionate burden

Interactive tools and transactions

Some of our interactive content is difficult to navigate using a keyboard. 

We use some third party online services and websites to allow customers to interact and transact with us. We have content which is built and hosted through third party software and branded to look like our website.

We've assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a Disproportionate Burden within the meaning of the accessibility regulations but we are in the process of implementing a new system that will allow us to deliver accessible content across a range of channels.

Navigation and accessing information

There's no way to skip the repeated content in the page header. We will also address this as part of our new system implementation.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services. We are in the process of replacing these with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. 

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 11 September 2020. It was last reviewed on 11 September 2020.

This website was last tested on 11 September 2020. The test was carried out by the Digital Experience Team at Renfrewshire Council.

We tested 45 pages across the website, including our home page, popular content and a cross-section of layouts and functionality. The pages were tested using a combination of automated checks with Taw and Siteimprove, manual testing and testing with a NVDA screen reader.